Shipping policy
The Salt & Savor Apothecary Shipping Policy
Order Confirmation & Tracking
All verified orders will receive a confirmation email followed by a second email containing tracking information once your order ships. You can also track your package by downloading the Shop app for added convenience.
Fraud Prevention
Each order undergoes a thorough fraud evaluation. If an order is flagged as fraudulent or too risky to fulfill, payment will be voided and all funds refunded to the original payment method.
Order Processing Time
Orders are typically processed within 5–10 business days due to the handmade small batch nature. However, during busy periods such as sales, launches, holidays, or unforeseen events, processing may take 10–15 business days. Please note, processing time is separate from shipping transit time.
Shipping Costs & Free Shipping
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Free shipping is offered on all domestic orders over $50 (after discounts, before taxes).
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Free shipping does not apply to international orders or wholesale purchases.
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Shipping fees for international orders vary and may incur additional customs or courier charges.
Estimated Shipping Times
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Standard Domestic Shipping: 1–5 business days after processing.
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We ship worldwide; additional international fees may apply based on your location and courier policies.
Cancellations & Changes
Because orders begin processing immediately, we typically cannot make changes or cancellations once placed. If you need to request a change, please contact our customer service team immediately at hello@thesaltandsavor.com, and we will do our best to assist you.
Damaged or Defective Products
If your order arrives damaged or defective (leaks, broken bottles, missing items due to damaged packaging), please contact us as soon as possible at hello@thesaltandsavor.com. We may request photos to assist with your claim.
Defining Lost & Damaged Shipments
Lost Packages:
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Marked as ‘delivered’ but not received.
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Tracking hasn’t updated for 14 days after shipment.
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We recommend waiting up to 5 business days after the ‘delivered’ status before reporting, as packages may be left in secure locations or with neighbors.
We may classify delays as temporary if there’s a known high volume of shipments affecting couriers. Otherwise, we will offer a refund or replacement.
Damaged Packages:
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Products damaged in transit (leaks, broken bottles).
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Missing items due to package opening during shipping.
Please report these issues immediately to hello@thesaltandsavor.com.
What We Do Not Cover
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Incorrect or incomplete shipping addresses provided by the customer.
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Shipping delays or unfulfilled orders due to inventory or dispatch issues.
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Customs fees or delays on international orders (customers are responsible for these).
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Packages returned due to refusal to pay customs fees; any return shipping fees will be deducted from refunds.
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Items returned to us that are not in a resalable condition.
How to Submit a Claim
If your package is lost or damaged, please email hello@thesaltandsavor.com from the email address used to place the order. Our team will respond within 1–2 business days to assist you.
Policy for Orders Without Shipping Protection
For orders without shipping protection, claims are handled through the shipping carrier’s process, which can take 6–8 weeks. We are unable to issue refunds or replacements if the courier confirms delivery via GPS, photo, or secure delivery location.
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 72 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at support@your-store.com with your name and order number, and we will look into it for you.
SHIPPING TO P.O. BOXES
We are unable to shop to PO boxes at this time.